If you are working in the AccessOCE portal and receive an error message that you are unable to resolve, please contact an OCE representative for further assistance.
If you are in the AccessOCE portal, please click on the “Help” icon located at the bottom, right of the screen. This will request you to provide information such as your name, email address, type of request and a free form text box to describe the issue you are encountering.
If you are within OCE’s knowledge base you can request further assistance in two places.
At the bottom of each article within OCE’s knowledge base there is a “Have more questions? Submit a request” button. Clicking on this button will open a new window providing instructions on how to request additional support.
The second option can be found at the top, right corner on each page of OCE’s knowledge base. Each page of OCE’s knowledge base includes a “Submit a request” which users can select. Clicking on this button will open a new window providing instructions on how to request additional support.
If you are encountering an error message you are unable to resolve, please be sure to include your project number (if applicable) and a screenshot of the error message you are experiencing. Including this information will better able the proper OCE representative to assist with your request.
Alternatively, users can send a request directly to Ontario Centres of Excellence’s (OCE’s) AccessOCE support team at AccessOCE@oce.zendesk.com.